FAQ
Orders at pasuri.pl
Why OLAVOGA?
OLAVOGA is a Polish clothing brand with a unique character, distinguished by its original style and high quality. Its unique designs and attention to detail are gaining more and more recognition both in Poland and abroad.
When will my order be shipped?
Orders placed before 4 p.m. are usually delivered the next day. If you have ordered a product marked in the offer as Hot Drop (i.e. a product from the latest OLAVOGA collection), the order fulfillment may be extended to a maximum of 4 business days.
How to place an order?
You can place an order by registering in our store or as a "Guest". Add selected products to the cart, provide your details and then select the payment method and delivery method. Remember that by creating an account in the store, you will not have to provide your data again in the future and you will have full access to your orders after logging in to the customer panel.
Will I receive a VAT invoice?
Yes, a VAT invoice is issued for each order, you will receive it in electronic form as soon as you pay for the order (regardless of the chosen payment method). We do not print sales documents because we care about the environment, but at your request we can attach a sales document to the shipment.
Can I use PayPo deferred payments if I live abroad?
Payment via PayPo is only available to people with a PESEL number, a Polish telephone number and a residential address in Poland. We offer Klarna deferred payments for foreign customers. In order for this payment method to appear in your basket, you must select a delivery country in the basket where this payment method is available.
How to check the status of my order?
You can check the status of your order at any time by logging in to your customer panel. In addition, any change in status will be additionally notified by automatic e-mail. When the order is prepared for shipment, you will also receive a link to track the shipment.
Can I pick up the order in person?
Unfortunately no, we currently only sell online.
Can I combine orders?
Yes, if you still have an open order at pasuri.pl (i.e. we have your order that has not been shipped yet), you can place another one and in the last step of the cart select "add to open order" as the delivery method.
How can I cancel my order?
To cancel or modify your order, please send an e-mail to
[email protected], providing your order number. We will try to respond as quickly as possible.
Why was the order canceled?
The main reason for order cancellation is lack of payment if you choose instant payments. If payment is not made after placing your order, we will send you an email with a payment link. Failure to pay within the specified time will result in the order being canceled and the products will be added back to stock.
Not all products in the cart received a discount using the discount code?
Receiving a discount depends on the promotion of a given code. If the promotion does not apply to discounted items visible in the store, the discount will not be applied to these products.
Why haven't I received an order confirmation by e-mail?
Confirmation of placing an order is always sent to the e-mail address provided in the order. If you have not received a confirmation, please check your SPAM folder to make sure your inbox is not full. If you still have not received confirmation, please contact us at
[email protected] or call us so that we can verify the email address you provided.
My order was canceled before payment - what can I do?
If your order has been canceled before payment, please contact us urgently so that we can restore its status. However, we do not guarantee that any of the products have not been sold in the meantime. If you have not yet made a payment or would like to change your payment method, you can re-order or contact us so that we can reinstate your order and change your payment method.
Payments at pasuri.pl
How can I pay for my order?
You can pay for your order using various payment methods that are visible in the basket. We accept payments by immediate transfer, BLIK, traditional transfer, deferred transfer via PayPo or payment on delivery. For international customers, we offer many of the leading payment methods in their countries.
What should I do if I was unable to complete the payment?
Typically, approximately 20 minutes after placing an unpaid order, you will be sent a link to re-pay or change your payment method.
Where can I find details for a traditional transfer?
The transfer details can be found in the Contact tab or in the order confirmation e-mail.
Discount codes for pasuri.pl, where to find them?
Discount codes can be found on promotional banners, after subscribing to the newsletter or on the top bar.
Delivery of goods
When can I benefit from free delivery?
Free delivery is available on all products provided you pay for your order in advance.
What delivery methods can I use?
We offer delivery to Inpost parcel lockers and by Inpost/DPD courier. We also send international shipments via GLS or DPD.
How to track the shipment?
After preparing the order, its status changes to "waiting for shipment" and the store automatically sends an e-mail with a summary and a tracking number. Additionally, the courier company also sends a notification with the letter number and expected delivery date.
Do I have to collect the parcel from the courier?
Yes, by placing an order, you enter into a contract with us that must be implemented. If for some reason you do not want to receive the product you have ordered, please collect it and send it back as a return. Please remember that if the parcel is not collected, the order will not be processed and the buyer will be obliged to cover the shipping costs and the missed return.
What to do if the shipment is damaged?
If you suspect damage to the shipment or contents, please write a report in the presence of the courier and open the shipment in his presence to check the contents. The report should be sent immediately to
[email protected], which is necessary to start the complaint process.
Returns, exchanges, complaints
Can I exchange the goods?
Product exchanges are accomplished by returning the product(s) that do not fit and then placing a separate order for other products. The value of the returned product is not transferred to a new order - we settle the return separately and send the new order in accordance with the contract.
How much time do I have to return it?
You have 14 calendar days to make a return, counting from the day you receive the shipment.
Is there a fee for return?
The return cost is covered by the buyer. If you return via www.wygodnezwroty/pasuri, the return cost is PLN 13.99. You can, of course, make a return on your own.
What address should I send the return to?
In the case of the convenient returns service, you do not need to enter our address, just put the received code on the parcel and put it in any parcel locker. Address individual shipments to the address provided in the Contact tab.
I cannot print the return form.
Don't worry, you can write your return details manually on a piece of paper and include your order number and bank account number for the refund. It is important that we can identify the parcel with your order in store and initiate the return process.
When and how will I receive funds for returning the goods?
Funds for returning goods will be refunded no later than 14 days after receiving the return. We make every effort to make this process as quick as possible.
Why is the value for the returned product less?
A lower return value may result from a discount from a discount code for a given product or the return costs covered by the customer. Also, meeting the conditions of a discount promotion or free delivery may affect the final value of the refund. The return changes the value of the contract.
How to file a complaint?
Complaints at pasuri.pl should be submitted in accordance with the information available in the Returns and Complaints tab.
What is the processing time for a complaint?
We have 14 days from receipt of the shipment to consider the complaint. We will inform you about the decision by e-mail or telephone. In the event of a prolonged complaint process, you will receive an appropriate e-mail notification.
