Returns

Condition of returned goods ⚠️

Certain customers choose to abandon their purchase after using the products more than is necessary to assess their characteristics. In such a situation, the customer is liable for any reduction in the value of the goods. In order to assess the characteristics, features and functions of the products, the customer should handle them with care and only inspect them in a manner analogous to what would be possible in a stationary shop. For example, a customer may try on a garment but should not wear it. Therefore, during the withdrawal period, the consumer should handle and inspect the goods with due care. If you intend to return used goods to us, please be aware that in some cases you will bear the cost of the reduction in value. The returned product must return to us in unaltered condition - it must not be creased or damaged by the careless packing of the return parcel. Clothing and accessories should have all tags.

Underwear is not returnable ⚠️

Pursuant to the provisions of our Terms and Conditions and the binding provisions of the law, the right of withdrawal does not apply to the contract of sale of the goods delivered in a sealed package that cannot be returned for health or hygienic reasons after opening the package, if the package has been opened after delivery, therefore we ask you to shop thoughtfully for the goods from the following categories: Underwear (women and men), Socks (women and men), Swimwear, Women' s tops and Bodies.

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Using the "Convenient Returns" service, you will return your parcel quickly and conveniently at one of thousands of locations nationwide.

Form of reimbursement

If you have paid for your order in cash at the time of collection and provide us with your bank account number, a refund will be made to the account number provided. If you do not provide a bank account number, we will request this number twice via email.

Refund period

Refunds can be made within 14 days in accordance with the provisions of the applicable legislation, but generally sooner.

Time to return products

You are entitled to return the purchased goods within a period of 14 (calendar) days from the receipt of the package (right of withdrawal).

Exchange

Would you like to exchange the product for a different size? Return it and order another one in the meantime.

Complaint

If you encounter any problems with our product, please contact our Customer Service at [email protected] and send us pictures of the product you are complaining about. Making a complaint should not be done over the phone.

After an initial assessment of the problem you will receive instructions from us on how to make a complaint. Download and complete the Complaint Form available here.

If your complaint is successful, we will reimburse the cost of shipping the advertised product.

We undertake to process your complaint as soon as possible, but no later than 14 calendar days from the date of submission. Any information in connection with open complaints can only be obtained by email contact - we do not provide any information or complaint decisions by telephone.

The parcel with the advertised product should be sent in the original packaging. The returned goods should be clean (also as far as the bottoms of the shoes are concerned), properly protected. Complaints are not subject to: natural wear and tear of footwear and clothing (linting, balling of material), odour of footwear, subjective feeling of discomfort of footwear, damage resulting from its use contrary to its purpose, improper care (read our recommendations for care of footwear and clothing), soaking of clothing and footwear, discolouration, mechanical damage, damage to ornaments (if the ornament was lost or damaged), footwear with defects (of which the consumer was aware at the time of purchase/receipt of goods). If the expert opinion of a specialist within the Seller or the manufacturer shows that the goods are not subject to guarantee or complaint due to the fact of improper use or damage by the Buyer, the Buyer does not have the right to repair or replace the goods, as well as to reimburse the costs of their delivery. The colours of the goods in the photos are in accordance with the actual colours of the goods. We are not responsible for a different shade of the colour of the goods on the Buyer's computer monitor, which are due to the difference in the setting of the parameters of the Customer's monitor, in particular the difference in colours and shades, and do not constitute grounds for complaint. In the case of garments, it is necessary to follow the manufacturer's recommendations that can be seen on the tags.

All obligations and responsibilities of the Seller towards the Customer are precisely defined by the applicable provisions of law, in particular the Civil Code. In the case of sales contracts, the scope of the Seller's liability for non-compliance of the product with the contract is defined by the provisions of the Consumer Sales Law.

Abroad

Would you like to return a product purchased in a country other than Poland? We will be happy to help you! Returns can be made up to 14 days after delivery. Returns can be made quickly and easily by following these steps: Write to us at [email protected]. and we will send you return instructions.

We will give you a returns form and an address to send the package to. Fill it out as accurately as possible and enclose it with your return parcel.
Deliver the parcel to the carrier of your choice within 14 days of receipt and send it at your own expense.
Once we have received your return parcel in our warehouse, we will process it within 10 working days. Our returns department will keep you updated by email.