Returns

Condition of the returned goods ⚠️

Some customers decide to abandon a purchase after using products more than necessary assessment of their properties. In such a situation,the customer is responsible for any reduction in value goods. To evaluate the characteristics, features and functions of the products, the customer should handle them carefully and check only in a way analogous to what would be possible in a stationary store. For example, customer can try on clothing, but should not wear it. Therefore, during the withdrawal period the consumer should handle and inspect the goods with due care. If you intend to refund us used goods, please be aware that in some cases you will incur the cost of reducing its value.

Underwear is not returnable ⚠️

In accordance with the provisions of our regulations and applicable law, there is no right to withdraw from the contract is entitled in relation to the sales contract for Goods delivered in a sealed package after opening the packaging cannot be returned for health protection or hygiene reasons if the packaging has been left behind open after delivery, so please carefully consider your purchases of goods from this category Swimsuits, Women's tops and Bodysuits.

[WIDGET-WZ]

Taking advantage of from the service Wygodne Zwroty You can return your parcel quickly and conveniently at one of thousands of points throughout Poland.

Form of refund

If you have paid for your order in cash on collection and provide us with your bank account number, a refund will be made to the account number provided. If you do not provide a bank account number, the refund will be made by the original method of payment.

Refund period

Refunds may be made within 14 days in accordance with the provisions of the applicable legislation.

Product return period

You are entitled to return the purchased goods within 14 days of receiving the package (right of withdrawal from the purchase contract).

Exchange

Want to exchange the product for another size? Return it and order another one in the meantime.

Complaint

If you encounter any problems with our product, please contact our Customer Service at [email protected] and send photos of the advertised product.

After initial verification, we will provide you with a link to send a free return shipment. Download and complete the Claim Form available here

Then use the link you receive from us to send the product back at no extra cost.

We undertake to process your complaint as soon as possible, but no later than 14 calendar days from the date of submission.

All obligations and responsibilities of the Seller towards the Customer are precisely defined by the applicable laws, especially the Civil Code. In the case of sales contracts, the scope of the Vendor's liability for product non-conformity with the contract is defined by the provisions of the Consumer Sales Law.

Foreign returns

Do you want to return your purchase? We are glad to help you! You can return up to 14 days after the date of delivery. Returns can be made quickly and easily by following the steps below:

1. Email us at [email protected] and we will send you return instructions.

2. You will receive a return form from us and address, where to send your parcel. Fill it out as accurately as possible and enclose it with your return parcel.

3. Deliver the parcel to the carrier of your choice within 14 days of receiving the parcel and send it at your own expense.

4. Once we have received your return parcel in our warehouse, we will process it within 10 working days. Our returns department will keep you informed by email.