FAQ pasuri.pl

OLAVOGA is a Polish fashion brand combining modern design, distinctive details and wearing comfort. At Pasuri, you will find a wide selection of the brand's womenswear and menswear, including novelties, bestsellers and drop collections.

Yes. Pasuri operates as an official OLAVOGA partner shop. If you would like to see how the shop describes its partnership with the brand, please see the Meet OLAVOGA page. This means buying from official distribution, with a focus on product authenticity and access to current collections.

Yes. The products available at Pasuri come from the official distribution of the brands the shop works with. If you are looking for original OLAVOGA online, Pasuri is the right place to buy.

If you type the question "where to buy OLAVOGA?" into Google, it is safest to choose an official partner shop. At Pasuri you will find OLAVOGA, OLAVOGA Men as well as regular novelties, bestsellers and drops available online with delivery in Poland and EU countries.

Yes. The OLAVOGA Men line is also available at Pasuri, so you can buy both the women's OLAVOGA and the men's collection in one place.

Yes. OLAVOGA is communicated as a Polish fashion brand, and Pasuri also emphasises the Polish design and European sewing of many of the products available in the shop.

Depending on the season and availability at Pasuri, you will find dresses, ensembles, blouses, leggings, trousers, jackets, shirts, T-shirts, bodysuits, tops, swimwear, accessories and footwear, among others. You can go straight to categories such as OLAVOGA dresses, OLAVOGA women's ensembles, OLAVOGA women's sweatshirts and OLAVOGA women's leggings.

Yes. These are some of the brand's most popular categories. OLAVOGA dresses, sweatshirt and smart ensembles, women's and men's sweatshirts and OLAVOGA leggings are regularly featured at Pasuri.

OLAVOGA sizing depends on the specific cut, cut and material. Tailored models, such as leggings, bodysuits or some dresses, may lie differently to oversize or sweatshirt styles. It is best to check the product description, size chart and fabric composition on the card of the specific model.

It is worth checking the cut description, composition and available sizes on the product cards. If you are hesitating between two sizes, look at the cut of the product: for tailored styles, look at the hem and the elasticity of the fabric, and for oversized styles, look primarily at the styling effect you want to achieve.

It is not worth making reservations. Collections are sometimes limited and the availability of sizes and colours changes dynamically. It is safest to place an order as soon as the model you want is available.

Select a product, size and colour, add it to your shopping basket, fill in the required details, select a delivery and payment method and then confirm your order. You will receive a confirmation email once your order has been accepted.

Not always. You can also shop at Pasuri without a permanent account, but a customer account makes it easier to track your orders, save your data and use additional shop features. Among other things, an account is required to use Pasuri Premium.

You can check the status of your order by logging in to your customer account, and you will also receive the most important changes in fulfilment by email. Once the parcel has been shipped, you will receive tracking information.

First check your SPAM, Offers and Bin folders and make sure your e-mail address is entered correctly. If there is still no message, please contact Pasuri support, preferably with your order number or the details you used when purchasing.

Yes, you can enter your invoice details when ordering. If you need a document for a business purchase, it is best to fill in the details correctly when you place your order or contact support as soon as possible after purchase.

Pasuri operates as an online shop, so primarily mail order delivery methods are available. You will always see the current collection methods in the shopping basket when placing your order.

If you wish to combine two orders, please contact support as soon as possible. The possibility of combining depends on the stage of completion and whether the first order has not already been packed or shipped.

Yes, but only as long as the order has not entered the advanced stage of fulfilment. Please contact us as soon as possible by email and quote your order number. With very fast processing, cancellation may no longer be possible.

The most common reasons are non-payment by the required deadline, a stock error or product unavailability. If your order has been paid for, the funds are refunded using the same payment method.

At Pasuri you can pay online via Paynow, quick transfer, traditional transfer, BLIK, card, Apple Pay, Google Pay and in selected cases on delivery. Deferred payments such as PayPo or Klarna are also available. Check the Payment Methods page for details.

Yes, but only with selected delivery methods and usually for orders up to PLN 600. You will pay on delivery to the courier or at the parcel machine according to the selected option.

Yes. PayPo or Klarna deferred payments are available in the shop. According to the website, you can shop up to PLN 2,500 and pay later, subject to the payment provider's terms and conditions.

The availability of deferred payments depends on the country of delivery and the operator. In Poland, PayPo solutions are available in the shop, while when ordering abroad, what ultimately matters is what the system shows in the shopping cart for the selected country.

Orders to Poland placed by 12:00 noon are usually delivered the next working day. For products marked as Hot Drop, preorder or for models with an individual deadline, delivery may take longer. Always check the shipping time on the product card and on the Delivery times and methods page.

Delivery methods available include InPost Paczkomat, DPD Punkt, DHL Punkt, Orlen Paczka and courier deliveries such as FedEx, DPD and InPost Kurier. You can see the current costs in the shopping cart after selecting your method.

For pick-up point deliveries, free delivery applies from £499 and for some courier deliveries from £999. Pasuri Premium holders have free domestic delivery according to the programme rules.

Yes. Pasuri makes deliveries within the European Union. International shipping costs depend on the destination country and are listed on the delivery page and in the shopping basket.

Example thresholds are PLN 45 / EUR 11 for Germany, the Czech Republic and Slovakia, PLN 65 / EUR 16 for parts of Western and Central Europe, and PLN 110 / EUR 27 for further destinations within the EU. You will see the final cost when placing your order.

After sending your parcel, you will receive a message with the parcel number or a link to its tracking. This will allow you to check the current status directly with the carrier.

Check your parcel as soon as possible after receipt. If you see transport damage, draw up a damage report with the courier or follow the instructions of the collection point operator and contact Pasuri.

You have 14 calendar days from receipt of the parcel to withdraw from the contract and return the goods in accordance with the shop's rules and regulations. Please see our Returns and Complaints page for details.

No. The direct cost of the return is to be borne by the customer, unless we are dealing with a recognised complaint or other situation under the law.

Goods should be returned in a condition that allows them to be sold as new: no signs of use, no foreign odours, complete with tags and properly protected for transport. Garments should preferably be sent back in the original manufacturer's packaging.

Used products should not be sent back beyond normal inspection. If the goods have signs of wear, washing, perfume, damage or no tags, the shop may refuse to accept the return in full or reduce the amount returned by the loss in value.

Not in every case. If the product comes in sealed packaging and once opened cannot be returned for hygiene or health reasons, there is no right of withdrawal. The Pasuri website indicates that this applies in particular to some of the products in the underwear, socks, swimwear, tops and bodysuits category.

Yes. A return from a country other than Poland can also be made within 14 days of delivery. Goods must be sent back to Pasuri's returns address on your own, by any carrier.

Refunds are made as soon as possible, within a maximum of 14 days from when the grounds for return arise in accordance with the law, with the proviso that the shop may withhold the refund until it has received the item or proof of return.

The refund is made by the same payment method used for the order, unless the customer agrees otherwise. When paying by cash on delivery, you may need a bank account number for the transfer.

An exchange in the form of a simple rebooking to a new size or colour is not carried out. The simplest solution is to return the ill-fitting product and place a new order.

The best way is to start by contacting the complaints department by email and attach photos of the defect. After an initial assessment, you will receive instructions on how to proceed and a complaint form.

No. You should make your complaint by e-mail, so that you can provide a description of the problem, photos and all the data needed to handle the case.

A complaint is dealt with as quickly as possible, no later than 14 calendar days after it is lodged.

If the complaint is accepted, Pasuri will reimburse the cost of sending the claimed product.

Not always. Differences due to monitor settings, phone or display parameters do not in themselves constitute grounds for a complaint.

Always follow the sew-in label and the manufacturer's information on the label. At Pasuri, we recommend washing according to the manufacturer's instructions and the rules described on the Product Care page.

It is safest to wash according to the manufacturer's label. Pay attention to the temperature, choose gentle detergents, iron on the left side and dry flat.

It is a good idea to lace up your shoes before putting them on and taking them off, use a shoe scoop, do not dry them at a strong heat source and avoid getting them wet. Wear and tear from normal use is not in itself grounds for a complaint.

Pasuri Premium is the shop's annual loyalty programme that gives you, among other things, free domestic delivery, early access to promotions and a permanent discount on OLAVOGA, OLV Men and SIKSILK.

Membership costs £29 gross and runs for 12 months from activation.

Yes. Pasuri Premium gives a permanent 5% discount on OLAVOGA products, including new collections and drop launches, according to the current programme rules.

Yes. From the programme description, Premium benefits can work together with promotions, discount codes and vouchers if they are active and there is no separate exclusion.

No. The programme works for domestic orders processed within Poland.

Yes. Joining Pasuri Premium requires a customer account with the shop.

The data controller is Pasuri Group Spółka Cywilna, based in Zielona Góra. You can find more information on the Data Protection page.

Data is primarily processed for the purpose of fulfilling the contract, contacting the customer, servicing the order, and, in justified cases, also for the defence against or assertion of claims in accordance with applicable legislation.

You can contact Pasuri by email at [email protected], by phone at 601 447 443 or via the contact form available in the shop.